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How eg33 Handles Your Personal Information

This Privacy Policy tells you exactly what data eg33 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and how we keep that data secure.

Account data protectedbKash, Nagad, Rocket wallet details handled securelyNo data sold to third partiesYour rights, clearly statedContact us to request changes
eg33 How eg33 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct or delete your personal data, or if you have a question about how your bKash, Nagad or Rocket wallet details are stored, our support team can help. Reach us through live chat in the account dashboard, by email at the address listed in your account settings, or through our mobile-accessible help centre. We aim to respond to all data-related requests within a reasonable period and will confirm receipt as soon as your message arrives.

Team online

Live Chat

Open your account dashboard and tap the chat icon to reach us directly. Data and privacy queries are handled by the same support team as account issues.

Email Support

Send your data request to the email address shown in your account settings page. Include your registered phone number so we can locate your account quickly.

Help Centre

Our mobile-accessible help centre covers common privacy questions including cookie settings, data retention periods and how to request a copy of your stored information.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at eg33 is not an afterthought. Every piece of information tied to your account — from your Rocket payment history to your login session on mobile — is handled with specific technical controls in place. The four points below cover the practices that matter most to your privacy as an account holder in Bangladesh.

Cookies and Device Continuity

We use cookies to remember your session so you can switch from mobile browser to desktop without losing your place. You can manage cookie preferences through your browser settings at any time.

Account Security Controls

Your account login is protected by OTP verification sent to your registered mobile number. We never ask for your bKash or Nagad PIN — if anyone claims to be eg33 and asks for it, do not share it.

Data Retention and Deletion

We keep your account data for as long as your account is active and for any period required under applicable law. Once that period ends, personal data is deleted or anonymised from our systems.

Who Can Request Your Data

Only you can request access to your personal data — verified through your registered phone number or email. We do not release account information to third parties without a valid legal basis.

Common Questions About Your Privacy at eg33

These are the questions we hear most from account holders in Bangladesh about how their data is handled. If your question is not covered here, reach us through live chat or the email in your account settings.

Yes, but only to process your deposits and withdrawals. Your wallet number is stored in encrypted form and is not shared with any third party for marketing or unrelated purposes.

You can submit a deletion request through live chat or email. We will process it in line with applicable law — some data must be retained for a legal period before deletion is possible.

Only authorised team members who need it to operate your account or resolve a support request. Access is logged and restricted; we do not allow general internal browsing of personal account data.

We use cookies for session continuity and basic analytics. You can adjust cookie permissions in your browser settings. Turning off cookies may affect how smoothly the mobile experience works across sessions.

Send a data access request to the email address in your account settings. Include your registered phone number. We will verify your identity and send your data within a reasonable timeframe.

Access to eg33 and the protections in this policy depend on your local law and eligible region. Check whether online gaming activity is permitted under the law that applies to you before opening an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.